Frequently Asked Questions On Demand

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Frequently asked questions ON DEMAND

How Does On Demand Work?

Our print-on-demand process ensures your jersey is custom-made just for you. Here is how it works:
Step 1: Choose Your Style Select your preferred jersey from our product catalog.
Step 2: Personalize It Enter the custom name and number you want printed on your jersey.
Step 3: Head to Checkout Add the items to your shopping cart and proceed to the checkout page.
Step 4: Complete Your Order Enter your delivery details and payment information to finalize your custom order.

How long does it take for my On Demand order to be delivered?

Made for the game. Made for your team. Made for you.
At Charly On Demand, every product starts with a purpose: bringing your team's identity to life.
Our customized uniforms are created specifically for your club. Each order is produced on demand, allowing us to personalize every detail and deliver a product that represents your team with pride, quality, and authenticity.
Good things take time and great uniforms are worth the wait.
Because every item is specially made for you, production and delivery times may be longer than our standard products. This extra time allows our team to carefully craft your order, ensuring it meets the quality standards your players deserve.
DELIVERY TIME: 4-5 WEEKS AFTER ORDER HAS BEEN PLACED

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your spam as it will come from a noreply email address. If you have further inquiries, you can contact us at contactus@charly.com or by phone at 855-282-8038.

Can I return/exchange On Demand product?

All academy-required Uniform Kit items and customized pieces (including items with names, numbers, or team logos) are final sale. Once an order is placed, it cannot be canceled, changed, or returned. Because these items are custom-made to your exact specifications, they cannot be resold or reassigned to another player. Thank you for your understanding. If you have further inquiries, you can contact us at contactus@charly.com or by phone at 855-282-8038.