Frequently Asked Questions

I want to wear CHARLY.  How can I order online? 

It’s easy to set up an account.  Simply register with your Name, eMail address, and password. 
Your information will be protected and will never be used for other motives outside of the reasons established in the Privacy Statement. 

I’m excited to get my CHARLY gear.  What is the estimated arrival of my order?

This will depend on your location, but somewhere between 3-5 business days after order confirmation and payment validation.  Once the order has been confirmed, you will receive an email with the estimated arrival date.
Orders received on the weekend or after 2 o'clock in the afternoon Central Time (CST) will be processed the following business day.  
Saturday, Sunday, and Holidays are not considered business days.

What is the shipping cost?

Enjoy Free Standard Shipping on all orders of $100 or more! For smaller orders, a flat rate of $11 applies, with delivery in 3–5 business days.

Need it sooner? Select Express Shipping at checkout for $20 to receive your order within 1–3 business days.

Can my order be delivered to a PO box?

No, at the moment we do not have PO box deliveries.

What are the payment methods I can use to purchase?

For your convenience, we have the following payments options available: 
Credit Cards- Visa, Mastercard, American Express
PayPal

I’m excited to receive my CHARLY gear, how can I check the status of my order?

We are also anxious for you to get your order; therefore, we will send an order update directly to you via email.  You can also track the order by logging into your account online and clicking on “My Order”.

I fear my CHARLY’s order might be lost.  What do I do if my order doesn't arrive?

If your product has not arrived after 10 to 15 business days, please contact CHARLY Customer Service at 855-282-8038.  One of our customer support team members will be glad to help. We are open Monday through Friday from 9:00 am to 6:00 pm Central Time.

Is it safe to purchase from CHARLY.com?

Absolutely! We are committed to protecting the privacy and security of our customer’s information.

Regretfully, I need to return my order from CHARLY.com.  How can I do that?

We’re sorry to hear that.  One of our CHARLY Customer Service team members will be happy to help you.  Please contact us at 855-282-8038 Monday through Friday from 9:00 am to 6:00 pm Central Time.

I’m a retailer and want to carry CHARLY, how can I set up an account?

Excellent choice!  Please get in touch with our CHARLY Customer Service team at 855-282-8038 Monday through Friday from 9:00 am to 6:00 pm Central Time.